Guarantees FAQs

Transferable Purchase Guarantee:

How long does a Karndean Transferable Purchase Guarantee last?

The length of your Karndean Transferable Purchase Guarantee depends on the product range.

How do I apply for a Karndean Designflooring Transferable Purchase Guarantee?

When you order your new floor with one of our Retail Partners, they will ask you for an email address along with your address details. This will enable us to email your Transferable Purchase Guarantee direct to you within two months of installation.

I purchased my Karndean floor in Northern Ireland, the Republic of Ireland or through a non-Karndean Retail Partner; how do I apply for a Karndean Transferable Purchase Guarantee?

If you have purchased your Karndean Floor in Northern Ireland, the Republic of Ireland or through a non-Karndean Retail Partner, such as a house builder, please contact us for details on how to register for your Karndean Transferable Purchase Guarantee. For more information, please call our helpful Consumer Enquiry Team on 01386 820100 or email info@karndean.co.uk.

I've bought Karndean Designflooring through a retail partner, but haven't received my Transferable Purchase Guarantee - what should I do?

If you haven't received your Transferable Purchase Guarantee within two months of your floor being fitted, contact us on 01386 820100 and a member of our customer care team will help.

How do I to claim against my Karndean Transferable Purchase Guarantee?

Any claims made under this guarantee should be made in writing or by telephone to your retailer. See the terms and conditions on your Karndean Transferable Purchase Guarantee Certificate for more details.

How do I transfer a Karndean Transferable Purchase Guarantee to a new owner?

Karndeans Transferable Purchase Guarantee is transferable, so should you sell your home, the guarantee can be transferred to the buyer adding another saleable benefit to your home. Simply leave the Transferable Purchase Guarantee behind for the new home owner and they can transfer the guarantee into their own name, by contacting us either by phone or email.

How do I transfer a Karndean Transferable Purchase Guarantee if I don't have the previous owners Transferable Purchase Guarantee?

If the Karndean floor was installed before 1st April 2010, a Transferable Karndean Transferable Purchase Guarantee is not available as this predates the Transferable Purchase Guarantee system. If the floor was installed after 1st April 2010 please call our Consumer Enquiries Team on 01386 820100 or email info@karndean.co.uk for more information.

Do you have a question not covered here?

If you need more information about any aspect of Karndean Designflooring, please contact us on 01386 820 100 or contact us with your query and we'll be happy to help.