Your cleaning and maintenance questions answered

We are often asked about cleaning and maintaining a Karndean floor. Here are a few of our customers’ most popular questions. For hints and tips on how to keep your floor looking its best, see our Cleaning and Maintenance guide.

What should I do once my Karndean flooring installation is complete?

Your floor fitter can advise when the adhesive will be dry and you can walk on your new floor. Remove all loose debris from the floor using a soft brush or dust mop and ensure that all dry adhesive is removed from the surface using Karndean Remove with a non-abrasive scouring pad or the coarse pad from our Floor Care Kit. After a minimum of 24hrs, your floor can be cleaned with a pH neutral cleaner using a damp mop. We recommend using Karndean Clean as this has been specifically formulated to protect and enhance your Karndean floor.


How easy is it to clean and maintain my Karndean floor?

One of the key benefits of Karndean flooring is that it’s very easy to look after. Its enhanced protective surface treatment provides a hardwearing surface that shrugs off dirt and spills. With regular cleaning and maintenance, you can keep your floor looking as beautiful as the day it was installed. Our Floor Care Kit provides all the products and information you need to clean and maintain your floor.


How can Karndean Clean help protect against the coronavirus?

Our Karndean Clean floor cleaner contains soap rather than disinfectant. Using Clean on your floor helps to break up and safely remove any germs that are on the surface, in the same way as using soap for washing your hands. As always, a regular clean is recommended to maintain hygiene.


What should I use to clean my Karndean floor?

We recommend cleaning your floor a pH neutral cleaner such as Karndean Clean which has been specifically formulated to protect and enhance Karndean flooring. Avoid cleaning products that contain agents such as bleach as these could cause damage to the floor. For more guidance on looking after your floor please read our cleaning and maintenance pages.


How should I clean spillages?

Your floor should have been fitted tightly to ensure spillages cannot seep through tile edges or custom cuts. Splashes and spills can be simply dealt with by wiping or mopping as soon as possible with a dilute solution of Karndean Clean.


Will Karndean stain?

Most spills will not affect a Karndean floor, especially if they are cleaned up straight away. However there are some spillages that can stain such as solvent-based liquids, wine and some spices. Refreshing the surface layer of your Karndean floor every 12-18 months using Karndean Remove and Refresh will provide some protection against this type of damage.


Where can I buy Karndean cleaning products?

Karndean cleaning products have been specifically formulated to protect and enhance your Karndean floor. All our cleaning and maintenance products are available to order online or can be purchased from your local independent retailer.


Can I use a vacuum cleaner, steam mop or steam cleaner on my Karndean floor?

With a hygienic and durable surface treatment that resists dirt and stains, your Karndean floor is easy to keep clean on a daily basis with a soft broom, damp mop and Karndean Clean. If you wish to use a vacuum cleaner we recommend checking with the manufacturer to make sure it's suitable for use on a Karndean floor. We do not recommend using a steam mop or cleaner on your Karndean floor.


Why have small white spots appeared on my floor?

White spots are usually as a result of water not being wiped up quickly from your floor - especially in bathrooms. To remove these blemishes simply apply Karndean Remove to the area, then wipe off the residue with a mop and rinse thoroughly with clean water.


How do I remove black scuff marks from my floor?

As with any flooring, furniture and shoe soles rubbing on your floor can cause unsightly scruff marks. To remove black scuff marks from your Karndean floor dilute a small amount of Karndean Clean in some water and apply using a moistened cloth or a non-abrasive scouring pad.


How should I protect my Karndean floor against damage from furniture?

By putting felt pads under the feet of your furniture you can avoid table and chair legs scratching your Karndean floor. Floor protector pads are available in our Floor Care Kit or from your local independent retailer. Avoid dragging furniture such as chairs or other objects across the floor. For heavy items such as washing machines that may require moving occasionally we recommend using load bearing castors such as MagiGLIDE.


How do I remove light scratches?

You can improve the appearance of light scratches by applying Karndean Remove with a non-abrasive scouring pad, wiping off the residue with a mop and rinsing thoroughly with clean water. Then re-apply Karndean Refresh to restore the satin finish to your floor and protect the surface from marks and fine scratches. Our Floor Care Kit provides all the products and information you need to clean and maintain your floor.


How do I remove deep scratch marks?

On the occasion there is a particularly deep scratch, first try using Karndean Remove and Refresh products on your floor. If this doesn't improve the appearance of the deep scratch enough the best option may be to speak to your floor fitter about replacing the plank that has been damaged. The versatility of Karndean flooring planks allows for a no fuss replacement and this is even easier with benefits of Karndean LooseLay.


We hope that our FAQs have helped. If you have any further questions, please call us on 01386 820 200 (select option 1 for our Customer Care team) or contact us and we'll be happy to help.