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Your Cleaning and Maintenance Questions Answered

Karndean Designflooring installation is complete. Now what?

Now that the floor is installed, do not wash it for 24 hours. Karndean Designflooring requires very little maintenance, but as durable and hardwearing as it is, the floor can still benefit from regular cleaning and care. For more information, see our cleaning and maintenance page.

How easy is it to clean and maintain Karndean Designflooring?

It has never been easier to clean and maintain Karndean Designflooring. We have developed an enhanced PU protective surface treatment, K-Guard+. All Karndean floors benefit from our K-Guard+ surface protection system. Using PU technology, K-Guard+ provides a hygienic and durable finish that will protect your floor for years to come. Karndean Designflooring is very hardwearing and like any hard flooring, regular maintenance will enhance the beauty and durability of the floor. To assist with the care and maintenance, please refer to our cleaning and maintenance guide here.

What can I use to clean Karndean Designflooring? Do I have to use Karndean Designflooring cleaning products?

For best results, we recommend using Karndean cleaning products as they have been specifically formulated for our luxury vinyl floors. In general, you may use any pH-neutral, fragrance free cleaner that is approved for use with vinyl floors.

Where can I buy Karndean cleaning and maintenance products?

Cleaning and maintenance products can be bought through your Commercial Business Manager. You can also give us a call on 1-888-266-4343 to order commercial cleaning products.

Does Karndean Clean disinfect or kill Coronavirus COVID-19?

Routine maintenance with Karndean Clean will safely kill and remove germs from the surface of the floor, effectively killing Coronavirus COVID-19, when used properly.

Can I use a steam service?

Steam is a natural disinfectant. We suggest checking with the supplier to ensure their service is safe for vinyl flooring prior to use.

Can spilt liquids seep through tile edges?

The floor should have been fitted tightly to ensure spillages cannot seep through tile edges or custom cuts. To avoid slippery surfaces, any spills should be cleaned up straight away.

Does Karndean Designflooring require entrance matting?

You should use entrance matting approximately two paces wide and ensure they are cleaned on a regular basis to maintain their effectiveness. Synthetic rubber can permanently stain vinyl floorcoverings. Avoid using synthetic rubber backed mats on Karndean, synthetic rubber furniture feet or synthetic rubber wheeled castors.

Is Karndean Designflooring slip resistant? 

All hard floors can be slippery when wet. Take extra care when cleaning and ensure the floor area is allowed to dry completely before use. During periods of wet weather, it may be necessary to put down extra matting to prevent water from being brought in from outside.

How do I remove scratches?

If surface scratching does appear, it is important to locate and address the cause of the problem. You can improve the appearance of light scratches by simply applying Karndean Remove, wiping off the residue with a mop and rinsing thoroughly with clean water. You can then re-apply Karndean Refresh. Take a look at our cleaning and maintenance guide for more information.

How should I protect Karndean Designflooring against furniture?

Avoid sliding or dragging furniture, or other objects, across the floor. Use load bearing castors with heavy furniture or appliances. 

How do I remove black scuff marks from the floor?

As with any flooring, furniture and shoe soles rubbing on the floor can cause unsightly scruff marks. A simple solution to remove black scuff marks from your Karndean floor is to dilute a small amount of Karndean Clean in some water and use a moistened cloth (or a non-abrasive nylon scouring pad for persistent marks) with the diluted solution.

How do I remove light scratch marks?

You'll also find light scratches easy to fix. If Karndean Refresh has been applied after the floor was laid, you can easily eliminate light scratches by removing the Karndean Refresh using Karndean Remove, wiping off the residue with a mop and rinse thoroughly with clean water. You can then re-apply a fresh coat of Refresh.

How do I remove deep scratch marks?

On the occasion there is a particularly deep scratch, first use our Remove and Refresh products. If this doesn't improve the appearance of your deep scratch enough, you'll find that the best option may be to replace the plank that has been damaged. The versatility of Karndean Designflooring planks allows for a no fuss replacement, and it's even easier with Karndean LooseLay. Refreshing the entire floor post-installation will help blend the new plank and existing floor together.

Will Karndean stain?

Most common stains will not affect a Karndean floor. However there are agents that can stain "such as solvent-based liquids". The use of Karndean Refresh will provide some protection against this type of damage.

Have a question that's not covered here? If you need more information about any aspect of Karndean Designflooring, please contact us at 1-888-266-4343 or contact us with your question and we'll be happy to help.