Experience flooring like never before with Karndean Designflooring's exceptional luxury vinyl (LVT/LVP) flooring ranges that come with a lifetime warranty. We take pride in offering more than just exquisite flooring options – we provide you with unwavering assurance through our exceptional warranties. Our commitment to excellence and durability is unmatched, providing you with peace of mind and stunning aesthetics for years to come.
Find out why our warranties stand out in our Warranty Brochure
Premium Quality and Style: Elevate your space with the elegance of Karndean's Art Select, the authenticity of Van Gogh, the modern appeal of Opus, the timeless charm of Knight Tile, the versatility of LooseLay Longboard and LooseLay Originals, and the innovation of Korlok. Each collection offers a unique blend of design and durability, crafted to enhance the beauty of your home.
Lifetime Warranty: When you choose Karndean Designflooring, you're choosing quality that lasts a lifetime. Our ranges are backed by an industry-leading lifetime warranty, protecting against product wear-out and manufacturing defects. We stand by our products, ensuring you enjoy your beautiful flooring for years to come.
Professional Installation and Maintenance: Ensure your Karndean Designflooring is installed to perfection by following our comprehensive Installation Guidelines. For continued beauty, refer to our After Care Guide to maintain and protect your investment. Professional installation and proper maintenance guarantee the longevity of your flooring.
Transferable Purchase Guarantee: Buying your Karndean Designflooring through one of our retail partners comes with an added advantage – a transferable guarantee. If you decide to sell your house within the guarantee period, you can transfer the warranty to the new owners, adding value to your property.
Your Responsibilities for Warranty Coverage: To maintain the integrity of your warranty, please adhere to the following:
- Safeguard your proof of purchase, installation details, and care instructions.
- Follow Karndean installation procedures according to authorised guidelines.
- Adhere to maintenance and cleaning guidelines as specified on our website.
- Employ protective measures under furniture to prevent damage.
- Avoid misuse and promptly report any issues that arise during the warranty period.
Ensuring Validity: For a comprehensive understanding of the warranty and its terms, please refer to the complete warranty document at the end of this guide, within the Buyer/Your Obligations section.
Making a Claim Made Easy – What to Expect:
- Notify Your Retailer: Reach out to the retailer where you purchased the product, informing them about the issue. They will be your initial point of contact for addressing the concern.
- Retailer Assessment: Your retailer may choose to visit your site to inspect the reported issue firsthand, gathering relevant details.
- Reporting to Karndean: If needed, your retailer will convey the issue's specifics to Karndean on your behalf, ensuring that your concern is documented accurately.
- Potential Inspection: Karndean might schedule an inspection of your site or home if deemed necessary. This inspection may be conducted by a Karndean Sales Representative, either in-person or through virtual means such as photos or video calls.
- Investigation and Sample Plank/Tile: In some cases, a sample plank/tile from your floor might need to be carefully removed for further investigation.
- Technical Assessment: Upon completing the investigation, Karndean will perform a technical assessment to understand the issue thoroughly. The findings and outcome will be communicated to your retailer.
- Retailer Communication: Your retailer will then relay the assessment outcome to you, providing clear guidance on the next steps to address the situation
Rest assured that our commitment to resolving any concerns is paramount. Our comprehensive process ensures that your warranty claim is handled efficiently, with a focus on delivering the best possible solution for you.
At Karndean Designflooring, we bring you more than just flooring; we bring you a lifetime of quality and style. Discover our unmatched collections and enjoy the assurance that comes with our lifetime warranty. Elevate your space with Karndean and experience the difference today.
For more information or to obtain your Purchase Warranty, please speak with your local flooring retailer, contact our helpful Customer Service Team.
*Terms and conditions apply. Please download our full warranty terms and conditions for complete details.
**The Lifetime residential warranty is defined as 35 years and protects against product wear out and manufacturing defects. What's more, the warranties are now transferable to any future owners (subject to the terms and conditions of the Transferable Purchase Warranty).
