How to Order Samples and Brochures

When deciding on a new floor, you're bound to have a few questions along the way. Product samples are a great way to get an idea of how your favourites on screen will look in your home and the only way to feel the product’s unique texture.

 

How do I get a Karndean Designflooring sample?

  • Head to a Designflooring range page or any other product listing page on our site
  • Click on any product images you like the look of to view more info
  • Select 'Add free sample +'

 Order a free sample


  • Or select "Add Full Sized Sample - £3.00 +"

Add a full sized sample


  • You will see your Basket update (top right of your screen) and you can click the arrow to the right to see what is in your basket
  • You can request a maximum of 6 free samples and a maximum of 3 full-sized samples per product

Basket update 

 

  • Once you’re happy you have all your samples in your Basket, you will need to proceed to Checkout
  • You will then need to either log in or create an account and enter your details
  • If you have selected a full-sized sample, you will need to choose if you want your samples delivered to your home or to your closest retailer for click and collect. Please note, if you are only ordering free chip samples, these can only be delivered to your home
  • If you have ordered free chip samples, complete your order and then sit back and wait for your samples to arrive at your door
  • If you have ordered full-sized samples you will need to go through the payment process, complete your order and then wait for your samples to be delivered to your home or to your local retailer

You will receive a confirmation email and you will be able to see any orders you have placed in the “Order History” section of your account.

 

Karndean wood, stone and abstract samples


How to add a brochure

  • Visit Our Downloads page
  • Browse through our brochures and either view online, download a copy or select 'Request a copy' to get a printed version out in the post

 

Request a copy button

 

  • Selecting ‘Request a copy’ automatically updates your shopping basket
  • Click the 'My samples' text to proceed to Checkout when you’ve finished browsing through product samples and brochures


Checkout process

  • You can add brochures to your basket at checkout by clicking the copy ‘Request brochures’ underneath your list of samples

Request a brochure checkbox

 

  • If you would like to add a brochure to your order, please check the box 'Request a Brochure' and then click ‘Continue'
  • Fill out all of your Delivery Details and 'Submit'
  • You will receive an email confirming the products and brochures have been ordered


How do I order cleaning and maintenance products?

  • Head to the cleaning products page
  • Click on any product images to view more info
  • Select which size you wish to buy, either 750ml or 2L
 

Add 750ml cleaner    Add 2L cleaner


  • You will see your Basket update (top right of your screen) and you can click the arrow to the right to see what is in your basket

Basket update 

  • Once you’re happy you have all your samples in your Basket, you will need to proceed to Checkout
  • You will then need to either log in or create an account and enter your details
  • During the checkout process, you will need to select which retailer you want to purchase your cleaning products from. To do this simply type in your postcode into the search bar and a list of eligible retailers will appear

Pick your retailer 

 

 

  • Select which retailer you wish to take payment for your order

Select your retailer 

 

 

  • Complete the rest of your details and then go through the payment process and complete your order and then wait for your cleaning products to be delivered to your home or to your local retailer depending on the delivery method you have chosen
  • You will receive a confirmation email and you will be able to see any orders you have placed in the “Order History” section of your account   


Waiting for your samples, brochure or cleaning products?

Why not check out your favourites on our Floorstyle tool or download our free floor visualisation app?