Purchasing, Fitting and Installation

Top questions related to purchasing and fitting Karndean flooring.

Where can I buy Karndean Designflooring?

Karndean is available from our network of retail flooring specialists across the country. Find your nearest retailer now, or call 01386 820 100.

 

Can you provide me with a price list? 

To find out how much Karndean Designflooring costs, please speak to your nearest retailer or call us on 01386 820 100.

 

Why does my sample look slightly different from the images on the website?

We are careful to make sure our images are accurate in all printed literature and on our website, but cannot always create a perfect representation of our products. For this reason we strongly recommend that you look at a sample of any product you are considering before placing your order. All of our products are inspired by things we have seen in the natural world and just like variation in colour and detail is part of the beauty of nature, is is also a feature of some of our designs. This means that with some of our products you will see natural variation when your floor is laid. If in doubt, ask your retailer to show you a larger sample of the product.

 

Should I buy Karndean over the internet?

Karndean Designflooring products require a high level of expertise to install correctly, ensuring the sub-floor is properly prepared and the product installed as per our instructions.  As such we always recommend that our products are purchased from our network of independent retailers and do not provide warranties or after-sales service for any products purchased outside of this network.  If you are looking to purchase our products online, our only Authorised Online Retail Partner is www.flooringsupplies.co.uk who can offer expert help and advice, as well as being able to provide suggested Karndean installers in your area. Furthermore, when purchasing a genuine Karndean floor via a recognised retail partner you will also be eligible for our Transferable Purchase Guarantee.

 

Can I fit Karndean myself?

Karndean is not a DIY product. Your local retailer will provide a supply and fit service or will be able to recommend someone who can.

 

Who should I get to fit my new Karndean floor?

Your local retailer will provide you with a supply and fit service or will be able to recommend an experienced fitter. As Karndean Designflooring is not a DIY product, we strongly advise that you do not fit the floor yourself unless you are an experienced luxury vinyl floor fitter. 


Is there anything I need to do before the floor is laid?

Prior to laying Karndean Designflooring, products must be acclimatised to room temperature. Remove material from packaging, spread out and allow to condition in the room where installation is to take place at a constant temperature of 18°C - 26°C for a period of 24 hours prior to installation. This temperature should be maintained during installation and for a 24 hour period after installation.

 

Where can Karndean be laid in my home?

Karndean flooring is perfect for any room of the house, from the bathroom to kitchen, bedroom to living room, hallway to conservatory. Take a look at our gallery for ideas and inspiration. 


Can Karndean be laid in a conservatory?

Yes, it is possible to install Karndean in conservatories.

 

Can Karndean be laid over underfloor heating?

Yes, for more advice please consult your specialist fitter. See our Underfloor Heating Guide.

 

Is Karndean suitable for use on walls or ceilings?

Karndean Designflooring is designed as a floor covering and is therefore not recommended for use on walls or ceilings.

 

Can Karndean be laid outside?

No. Karndean is not suitable for outside use.

 

Can Karndean be used on stairs?

Yes it can. The front edge of each step will need to be finished off with compatible stair nosings - your retailer and/or specialist fitter will be able to give you all the information and advice you need.

 

Is Karndean suitable for a wet room?

No. Karndean is not suitable for wet rooms.

 

Can I use Karndean next to an Aga stove or an open fire?

Yes, but the vinyl flooring should not come in direct contact with the hot surface of the stove or fire place. Karndean will burn if flames or a spark lands on the vinyl.

 

Can I use Karndean in front of patio doors / floor to ceiling windows?

Yes, not a problem!

 

I think there may be a problem with the fitting. What should I do?

If you have any concerns regarding the fitting of your floor, please speak first with the retailer who fitted the floor for you, as they should be able to help. Our friendly customer services team are also on hand if you have any further queries after speaking with the retailer.

 

Have a different question from those listed above?

If you require further information about any aspect of Karndean Designflooring, please contact us on 01386 820 100 or email us with your query and we'll be happy to help.