Last Updated: 12/03/2020
Karndean International Pty Ltd (Karndean) respects your privacy by treating all your personal and sensitive information in accordance with the legislation. We are subject to the Privacy Act 1988 (Cth), which contains the Australian Privacy Principles (APPs), and other applicable state and territory laws.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Sensitive information means:
The type of information that we collect and hold will depend on the nature of your involvement with us.
Depending on the reason for collecting the personal information, the personal information that we collect may include (but is not limited to) name, age, residential address, suburb, postcode, date of birth, phone number, email address, bank account details and images. We may also collect sensitive information.
If you choose not to provide information as requested, it may not be practicable for us to service your needs.
We sometimes receive unsolicited personal information. In circumstances where we do receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.
Personal information is collected when you attend our showrooms or expositions, online via our website, via email and phone, when you apply for an employment position, and occasionally through referrals from other organisations.
We will endeavour wherever practicable to collect personal information directly from you. Information is collected in a number of ways including from when you fill in a form, make an enquiry online, attend a face-to-face meeting, provide email correspondence, engage with us on social media, attend an employment interview, phone us, or make a payment. We may collect personal information from individuals such as visitors, contractors, suppliers and employment applicants.
We will generally obtain consent from the owner of personal information to collect their personal information. Consent will usually be provided in writing however sometimes it may be provided orally or may be implied through a person’s conduct.
We will endeavour to only ask for your personal information if it is reasonably necessary for the activities that you are seeking to be involved in.
In relation to the collection and disclosure of sensitive information, we are bound by the APPs, which provide for the circumstances in which disclosure is permitted, or required by law.
We may collect, hold, use or disclose your personal information for the following general purposes:
Our primary purpose of collecting personal information is to further our purpose of supplying high quality flooring products to our customers.
Karndean may, from time to time, disclose overseas personal information and sensitive information to its associated entity, Karndean International Limited. Karndean also discloses personal information to The Rocket Science Group Limited Liability Company (Mailchimp). Information will only be shared by Karndean to Karndean International Limited and Mailchimp to provide or improve our products, services and marketing.
In relation to the personal information of prospective staff members and contractors, we collect the personal information for purposes including to:
If you have any concerns about your personal information being used by us in any of these ways, please notify us.
From time to time, and in support of our strategic growth and business strategy, we will send direct marketing material if you have consented to receiving such information. If you do not want to receive any such information, you can contact Karndean by email on [email protected].
Once we receive a request to “opt out” from receiving marketing information, we will cease sending such information within a reasonable period of time.
Karndean liaises with international organisations, in particular with Karndean’s partner Karndean International Limited based in the United Kingdom and Mailchimp based in the United States of America.
Occasionally, Karndean may transfer personal information about an individual to someone (other than Karndean or the individual) who is in a foreign country. Karndean will only do so if Karndean has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the APPs.
We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure.
We protect personal information in a number of ways including securely storing paper records, using professional software systems, and password restricted access.
We also have procedures in place in relation to archiving, destruction and storage of personal information.
We are always committed to holding accurate and up-to-date personal information. If you would like us to update the personal information that we hold about you, you can contact us via email on [email protected].
We may sometimes refuse access to information.
If we refuse to provide access, then we will give reasons and we may involve a mutually agreed intermediary. We will seek to handle all requests for access to personal information as quickly as possible.
If you have any questions relating to this policy, or you would like to lodge a complaint you need to contact us by:
We will investigate any complaint and will notify the complainant of any decision in relation to the complaint as soon as practicable.
If you are not satisfied with the response you can refer the complaint to the Office of the Australian Information Commissioner.