Purchasing, Fitting and Installation

Where can I buy Karndean Designflooring?

Karndean is available from our network of retail flooring specialists across the country. Find your nearest retailer now, or call (888) 266-4343.


Where can I get a free sample or brochure?

Order up to six free samples or one of our brochures by visiting our Request a Brochure section.

 

Can you provide me with a price list?

For pricing information, please speak to your nearest retailer or call us on (888) 266-4343.

 

Why does my sample look slightly different from the images on the website?

We are careful to make sure our images are accurate in all printed literature and on our website, but cannot always create a perfect representation of our products. For this reason we strongly recommend that you look at a sample of any product you are considering before placing your order. All of our products are inspired by things we have seen in the natural world and just like the variation in colour and detail is part of the beauty of nature, it is also a feature of some of our designs. This means that with some of our products you will see natural variation when your floor is laid. If in doubt, ask your retailer to show you a larger sample(s) of the product. 

 

Should I buy Karndean over the internet?

We definitely recommend speaking to one of our flooring specialists rather than buying our flooring over the internet. Our retailers are installation specialists who understand our products. Please note, it is important that your Karndean flooring is professionally installed in order to maintain your warranty. Purchasing Karndean over the internet would be at your own risk. Find your nearest retailer now, or speak to our friendly team on (888) 266-4343.


Can I fit Karndean myself?

Karndean Designflooring is not a DIY product. Your local retailer will provide a supply and installation service.

 

Who should I get to fit my new Karndean floor?

Your local retailer will provide you with a supply and install service.


What are the box quantities?

At Karndean, we pride ourselves on offering a diverse range of products each with a different sizes and shapes. To find out more information on the box quantities of a specific product, our friendly Customer Service team is ready to take your call.


Is there anything I need to do before the floor is laid? 

Prior to installing Karndean Designflooring, products must be acclimated to room temperature. All product except LooseLay and Clic ranges require a 24-hour acclimation period. LooseLay and Clic products require a 48-hour acclimation.  Remove material from packaging, spread out and allow to condition in the room where installation is to take place at a constant temperature of 65 - 85 degrees for a period of 24 hours prior to installation. This temperature should be maintained  during and after installation.


What adhesive do we use with Karndean Designflooring? And why should we use Karndean adhesive?

We highly recommend using Karndean's prescribed adhesive as this has been designed specifically with Karndean flooring products in mind. For information on Karndean Adhesive, please contact our expert Customer Service staff or please refer to our installation guide. Karndean will not be liable for any loss, damage or complaint if the prescribed adhesive system and its instructions are not used or strictly followed.


Where can Karndean be laid in my home?

Karndean flooring is perfect for any room of the house, from the bathroom to kitchen, bedroom to living room, hallway to conservatory. Take a look at our 'Explore by Room' gallery for ideas and inspiration.


Can Karndean be laid over underfloor heating?

Yes, for more advice please consult your retailer or flooring installer .


Can I install Karndean Designflooring over existing flooring like ceramic tiles or other vinyl?

Whether installing over ceramic tiles, vinyl or other types of flooring, it is important to install Karndean in accordance with the installation flooring standards and practices of the country in which the Karndean flooring is being installed. Ensure that subfloors are permanently dry, smooth, level, clean and constructed to provide a firm foundation. 


Is Karndean suitable for use on walls or ceilings?

Karndean Designflooring is designed as a floor covering and is therefore not recommended for use on walls or ceilings.


Can Karndean be laid outside?

No. Karndean is not suitable for outside use.


Can Karndean be used on stairs?

Yes it can. The front edge of each step will need to be finished off with a compatible stair nosing - your retailer and/or flooring installer will be able to give you all the information and advice you need.

 

Can I use Karndean next to an open fire?

Yes, but the vinyl flooring should not come in direct contact with the hot surface of the stove or fireplace. Check with local fire codes as to clearances required.

 

Can I use Karndean in front of patio doors / floor to ceiling windows? 

Yes, check with your retailer/flooring installer as to the proper installation and adhesive.

 

On what type of subfloor can I install my Karndean LooseLay?

For our Karndean LooseLay range, the subfloor should be solid with minimal flexibility. All loose boards must be firmly fastened, gaps filled and undulations removed, and where necessary, overlay floorboards with underlayment grade plywood or panels designed for use with resilient flooring. See the full installation guidelines for Karndean LooseLay here.

 

I think there may be a problem with the installation. What should I do?

If you have any concerns regarding the installation of your floor, please speak first with the retailer who installed the floor for you, as they should be able to help. Our friendly customer services team are also on hand if you have any further queries after speaking with the retailer.

 

Have a different question from those listed above? If you require further information about any aspect of Karndean Designflooring, please contact us on (888) 266-4343 or email us with your query and we'll be happy to help.