Purchasing, Fitting and Installation

Where can I buy Karndean Designflooring?

Karndean is available from  our network of retail flooring  specialists across the country. For large commercial projects, you can also order direct through Karndean. If you are not currently a Karndean customer, you can book an appointment with one of our Commercial Business Managers on our website.

Where can I get a free sample or brochure?

You can order free samples or literature by visiting our Request a Brochure section.

Can you provide me with a price list?  

For pricing information, please speak to your Commercial Business Manager or call us on 1-888-266-4343.


Why does my sample look slightly different from the images on the website?

We are careful to make sure our images are accurate in all printed literature and on our website, but cannot always create a perfect representation of our products. For this reason we strongly recommend that you look at a sample of any product you are considering before placing your order. All of our products are inspired by things we have seen in the natural world and just like variation in colour and detail is part of the beauty of nature, is also a feature of some of our designs. This means that with some of our products you will see natural variation when your floor is installed. If in doubt, ask your retailer to show you a larger sample of the product.  


Should I buy Karndean over the internet?

We definitely recommend speaking to one of our flooring specialists rather than buying our flooring over the internet. Please note,  it is  important that the Karndean flooring is professionally installed in order to maintain your warranty. Purchasing Karndean over the internet would be at your own risk.  


Who should I get to fit Karndean Designflooring?

We have a wide network of commercial contractors who install Karndean commercial flooring, as well as network of Independent Retailers who will provide you with a supply and fit service " or will be able to recommend an experienced  fitter.  For more information, contact your Commercial Business Manager or give our team a call on 1-888-266-4343.


What are the box quantities/pallet sizes?

At Karndean, we pride ourselves on offering a diverse range of products each with a different sizes and shapes. To find out more information on the box quantities or pallet sizes of a specific product, our friendly Customer Service team is ready to take your call.  


Is there anything I need to do before the floor is installed?

Prior to laying Karndean Designflooring, products must be acclimatised to room temperature. Remove material from packaging, spread out and allow to condition in the room where installation is to take place at a constant temperature of  64 - 79 °F for a period of 24 hours prior to installation. This temperature should be maintained during installation and for a 24 hour period after installation.


What adhesive do we use with Karndean Designflooring?   And why should we use Karndean adhesive?

We highly recommend using Karndean's Universal adhesive as this has been designed specifically with Karndean flooring products in mind. For information on Karndean Adhesive, please contact our expert Customer Service staff or please refer to our installation guide. Karndean will not be liable for any loss, damage or complaint if the prescribed adhesive system and its instructions are not used or strictly followed.  


Where can Karndean be installed?

Karndean can be installed in a wide range of demanding sectors, from Healthcare and Hospitality (hotels, restaurants and bars) to Education and Corporate Office environments. All ranges are suitable for commercial use, rated from heavy duty commercial to domestic. Check with your supplier for the correct specification for your requirement.


Can Karndean be laid over underfloor heating?

Yes, for more advice please consult your specialist fitter.


Can I lay Karndean Designflooring over existing flooring like ceramic tiles or other vinyl?

Whether laying over ceramic tiles, vinyl or other types of flooring, it is important to install Karndean in accordance with flooring standards and building practices pertaining to the requirements of the country in which the product is to be installed. Ensure that that subfloors are permanently dry, smooth, level, clean and constructed to provide a firm foundation. To learn more about your Karndean installation, contact our expert Customer Service staff or please refer to our installation guide.

Is Karndean suitable for use on walls or ceilings?

Karndean Designflooring is designed as a floor covering and is therefore not recommended for use on

walls or ceilings.  


Can Karndean be linstalled outside?

No. Karndean is not suitable for outside use.


Can Karndean be used on stairs?

Yes it can. The front edge of each step will need to be finished off with a compatible stair nosing - your  retailer and/or specialist fitter  will be able to give you all the information and advice you need.


Is Karndean suitable for a wet room?

No. Karndean is not suitable for wet rooms.


Can I use Karndean in front of patio doors / floor to ceiling windows?

Yes, not a problem!


Can I lay Karndean flooring on yellow tongue or particle board?

Yes, for our designflooring ranges, these types of subfloors are suitable only when covered with minimum 5.5mm thick flooring grade hardboard " "˜Masonite' or similar " to eliminate later potential movement in changing climatic conditions.


On what type of subfloor can I install Looselay?

For our Karndean LooseLay range, the subfloor should be solid with minimal flexibility. All loose boards must be firmly fastened, gaps filled and undulations removed, and where necessary, overlay floorboards with flooring grade plywood or similar. For more information, please refer to the full Karndean LooseLay installation guidelines.

I think there may be a problem with the fitting. What should I do?

If you have any concerns regarding the fitting of the floor, please speak first with the contractor who fitted the floor for you, as they should be able to help. Our friendly customer services team are also on hand if you have any further queries or would like to raise a claim directly.


Have a different question from those listed above?

If you require  further information about any aspect of Karndean Designflooring, please contact us on  1-888-266-4343 or  email us with your query and we'll be happy to help.