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FAQs

We understand that in choosing the right flooring for your design needs, you'll have many questions to ask. That's why we've compiled our top 10 frequently asked questions which we hope will guide you in the right direction.

How easy is it to clean and maintain Karndean Designflooring?
What adhesive do we use with Karndean Designflooring?  And why should we use Karndean adhesive?
What are the box quantities/pallet sizes?
How do you fix it if you get a deep scratch or black marks?
Can I lay Karndean Designflooring over existing flooring like ceramic tiles or other vinyl?
Can I lay Karndean Designflooring in the bathroom?
What are the warranties like for the products?
Do you have to seal the floor? Will liquids seep through if you don’t?
Can I lay my Karndean flooring on yellow tongue or particle board?
Can I use Karndean Designflooring on stairs?

Got another question?
If you need more information about any aspect of Karndean Designflooring, please contact us on 1800 331 170 or email us with your query and we’ll be happy to help.

 


How easy is it to clean and maintain Karndean Designflooring?
It has never been easier to clean and maintain your Karndean Designflooring. We have developed an enhanced protective surface treatment known as K Guard Plus which has been incorporated into our floors. K Guard Plus offers outstanding slip, scuff and soiling resistance, resulting in an easier and more environmentally friendly regime for the cleaning and maintenance of your floor. Karndean Designflooring is very hardwearing and like any hard flooring, regular maintenance will enhance the beauty and durability of your new floor. To assist with the care and maintenance of your Karndean floor, please refer to our cleaning and maintenance guide here.

What adhesive do we use with Karndean Designflooring?  And why should we use Karndean adhesive?
We highly recommend using Karndean’s prescribed adhesive as this has been designed specifically with Karndean flooring products in mind. For information on Karndean Adhesive, please contact our expert Customer Service staff or please refer to your our installation guide here. Karndean will not be liable for any loss, damage or complaint if the prescribed adhesive system and its instructions are not used or strictly followed. 

What are the box quantities/pallet sizes?
At Karndean, we pride ourselves on offering a diverse range of products each with a different sizes and shapes. To find out more information on the box quantities or pallet sizes of a specific product, our friendly Customer Service team is ready to take your call. 

How do you fix it if you get a deep scratch or black marks?
As with any household, furniture and shoe soles rubbing on your floor can cause black marks.  A simple solution to rid black marks from your Karndean Floor is to dilute a small amount of Karndean Basic Stripper in some water and use a moistened cloth (or a non-abrasive nylon scouring pad for persistent marks) with the diluted solution.
You’ll also find that scratches can be an easy fix. If Karndean Dim Glow has been applied after the floor was laid, you can easily eliminate light scratches by removing the Karndean Dim Glow using the Basic Stripper, wiping off the residue with a mop and rinse thoroughly with clean water. You can then re-apply your Dim Glow.
On the occasion there is a deep scratch, you’ll find that the best option may be to replace the plank that has been damaged. The versatility of Karndean Designflooring planks allows for a no fuss replacement.  Stripping and sealing the entire floor post-installation will help blend the new plank and existing floor together. 

Can I lay Karndean Designflooring over existing flooring like ceramic tiles or other vinyl?
Whether laying over ceramic tiles, vinyl or other types of flooring, it is important to install Karndean in accordance with the AS 1884: 1985 flooring standards and practices and to ensure that that subfloors are permanently dry, smooth, level, clean and constructed to provide a firm foundation. To learn more about your Karndean installation, contact our expert Customer Service staff or please refer to our installation guide.

Can I lay Karndean Designflooring in the bathroom?
Absolutely, you’ll find that Karndean Designflooring is a practical option for your home with its high levels of safety compliance, easy to maintain regime and hygienic properties. From the bathroom to the kitchen, Karndean Designflooring is perfect for any room of your house.

What are the warranties like for the products?
Using durable materials and the latest technology, we’ve created product ranges that will last for many years in your home. Our inspired wood and stone ranges from our Art Select and Da Vinci collection has a 20 year residential guarantee, our Van Gogh, Opus and Michelangelo collections have a 15 year residential wear guarantee and our Knight-Tile range has a 10 year residential wear guarantee.

Do you have to seal the floor? Will liquids seep through if you don’t?
The incorporation of K Guard Plus surface protection on all our Karndean products eliminates the need for initial sealing.  Furthermore your floor should have been fitted tightly – so that no spillages seep through tile edges or custom cuts. To avoid slippery surfaces, any spills should be cleaned up straight away.

Can I lay my Karndean flooring on yellow tongue or particle board?
Yes. These types of subfloor are suitable only when covered with minimum 5.5mm thick flooring grade hardboard – ‘Masonite’ or similar – to eliminate later potential movement in changing climatic conditions.

Can I use Karndean Designflooring on stairs?
Absolutely. The front edge of each step will need to be finished off with compatible stair nosing’s. Please contact your supplier who will be happy to provide you all the information and advice you need to install your Karndean floor on stairs.

Karndean on Twitter

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  • Excitement is building for the grand unveiling of our new head office showroom in Evesham! Come join us this Saturday //t.co/Bzhi3Fhiy5

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  • @Rnimmo That's what we like to hear! (We're really glad to hear you didn't actually add it in with the soy sauce). ;)

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