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FAQs

We understand that in choosing the right flooring for your design needs, you'll have many questions to ask. That's why we've compiled our top 10 frequently asked questions which we hope will guide you in the right direction.

Can I install Karndean on the wall or ceiling?
How much does Karndean Designflooring cost?
Can I put Karndean over chipboard?
Is there anything I need to do before the floor is laid?
What are the slip ratings like?
Can spilt liquids seep through tile edges?
What is Karndean made of?
Can Karndean be laid over underfloor heating?
How soon after installation can the floor be cleaned?
What are the lead times like?


Got another question?
If you need more information about any aspect of Karndean Designflooring, please contact us on 1800 331 170 or email us with your query and we’ll be happy to help.

 

Can I install Karndean on the wall or ceiling?
While you’ll find that our products are versatile, Karndean products have been solely designed for floor covering purposes. 


How much does Karndean Designflooring cost?
Whether you’re looking for a wood or stone look, we’re sure to have something to meet your budgetary needs.  For more information on costs, contact our friendly Customer Service team who will put you in touch with our local Sales Representative. 


Can I put Karndean over chipboard?
Yes. These types of subfloor are suitable only when covered with minimum 5.5mm thick flooring grade hardboard – ‘Masonite’ or similar – to eliminate later potential movement in changing climatic conditions.


Is there anything I need to do before the floor is laid?
Before laying Karndean’s Designflooring, the products must acclimatise to room temperature. You’ll find it useful to remove it from its packaging and spread the flooring out. Leave in the room where installation is to take place, at a constant temperature of 18 – 26°C degrees for a period of 24 hours prior to installation. This temperature should be maintained during installation, and for a 24 hour period after installation.


What are the slip ratings like?
Karndean products combine the consistently high levels of practicality with the specifications that meets wide-ranging safety requirements. We pride ourselves on achieving slip ratings of between R9 and R12. To find out more information on slip ratings for certain products or for any queries on other technical specifications, browse and download our Technical Data Sheets or contact our friendly Customer Service team.


Can spilt liquids seep through tile edges?
The incorporation of K Guard+ surface protection on all our Karndean products eliminates the need for initial sealing.  Furthermore your floor should have been fitted tightly – so that no spillages seep through tile edges or custom cuts.


What is Karndean made of?
Karndean Designflooring is unlike conventional flooring categories such as timber, laminates, ceramic tiles, cushion vinyl and linoleum, Designflooring is a multilayer composite material. For the technically minded, it is made by encapsulating a photographic image of naturally inspired materials such as wood and stone sandwiched within synthetic polymers that include high performance polyurethane wear layer and PVC base construction.


Can Karndean be laid over underfloor heating?
Yes, for more advice please consult your specialist fitter.


How soon after installation can the floor be cleaned?
Once your floor has been installed, it is recommended that you do not walk on the floor until the adhesive has completely dried – a recommendation of 12 hours. Remove all loose debris from the floor using a soft sweeping brush or dust mop. Ensure that all traces of adhesive are removed from the surface by spot cleaning with the Karndean Routine Cleaner.


What are the lead times like?
We understand that samples are an important part of the design process and getting these swiftly to you is our imperative.  Here at Karndean, we work to get your samples to you within 48 hours, however in some cases please allow for a 3-5 working day turnaround.

For our Designflooring range, Carpets and exclusively distributed Textile Floorcoverings range, we work to send your products out on the following day.  As with many products, this will vary depending on the amount of stock available and our friendly staff will advise you if this is the case.  Products not stocked in the current Australian range will have a lead time of 6-8 weeks.