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FAQs

Who is Karndean Designflooring?
What is Karndean made of?
Will a Karndean floor be slippery?
What is the difference between each of the Karndean ranges?
Which ranges are suitable for commercial use?
What is the difference between a metallic strip, feature strip and design strip?
What are standard, tramline and keyline borders?
Where can Karndean be laid?
Can I fit Karndean myself?
How do I get Karndean fitted?
Is there anything I need to do before the floor is laid?
Can Karndean be laid over underfloor heating?
Is Karndean suitable for use on walls or ceilings?
Can Karndean be laid outside?
What are the correct room conditions for installation?
Where can I buy Karndean?
Can you provide me with a price list?
Where can I buy extra cleaning products?
Should I buy Karndean over the internet?
The floor has been laid. Now what?
Why is it important for me to use Karndean’s cleaning and maintenance products?
How do I remove scratches?
I have small white spots appearing on my floor. What should I do?
How should I protect my Karndean floor against furniture?
What should I use to clean my Karndean floor?
How should I clean spillages?
How do I remove black scuff marks from my floor?
Will Karndean stain?
Can Karndean be used on stairs?
How do I get a sample or a brochure?

 

Who is Karndean Designflooring?
Put simply, we are a leading manufacturer of luxury vinyl flooring. To find out more about Karndean and our exceptional products, visit the company page.

What is Karndean made of?
Karndean flooring is made of part recycled PVC with high quality plasticizers. It is used to create a textured surface, for a beautiful, natural effect.

Will a Karndean floor be slippery?
As with most smooth floor coverings, water and other liquids can make it slippery. Karndean floors are designed to be slip resistant. But it is always best to clean up any spills right away, and keep the floor dry.

What is the difference between each of the Karndean ranges?
Each of our six product ranges has a different wear layer.

Knight-Tile: 0.3mm wear layer

Michelangelo: 0.5mm wear layer

Renoir: 0.5mm wear layer

Van Gogh: 0.5mm wear layer

Da Vinci: 0.7mm wear layer (bevelled edges)

Art Select: 0.7mm wear layer (bevelled edges)

Which ranges are suitable for commercial use?

Michelangelo
Opus
Van Gogh
Da Vinci
Art Select


What is the difference between a metallic strip, feature strip and design strip?
There are several main differences between Karndean strips:

Metallic strip – these can be used in standard borders and features, and come in sizes of 3mm, 5mm, 10mm, 30mm and 76m
Feature strip – available in six colors, these 5mm wide strips are usually used on tile floors to give the natural effect of grout lines – or to complement wood planks
Design strips – these are strips cut from another tile or wood plank. They come in 3mm, 5mm, 10mm, 30mm and 76mm.

Added between tiles and wood planks, strips can give the impression of grouting for a natural effect, and a contemporary look and feel to your commercial space.


What are standard, tramline and keyline borders?

Standard border – a patterned border designed to complement tile and wood plank floors. Karndean have selected an assortment of decorative border options to accompany all of our ranges
Tramline border – a simple and affordable way of creating decorative edging. They can be used in combination with feature strips, metallic strips and design strips for a range of effects
Keyline border – single strips that can be added to the edge of your floor. Keyline borders are available in 3mm, 5mm, 10mm, 30mm and 76mm and can be used with metallic and design strips

Where can Karndean be laid?
Karndean can be laid in a wide range of demanding sectors. Five ranges are suitable for commercial use, rated for heavy duty through to very heavy duty use.

Can I fit Karndean myself?
Karndean is not recommended as a DIY product.


How do I get Karndean fitted?
Your local distributor will provide you with a supply and fit service – or will be able to recommend a fitter. Karndean is not a DIY product, so we would advise that you do not fit the floor yourself unless you are an experienced luxury vinyl floor fitter.

Is there anything I need to do before the floor is laid?
Prior to laying Karndean, products must be acclimatize to room temperature. Remove material from packaging, spread out and allow to condition in the room where installation is to take place at a constant temperature of 18°C - 26°C for a period of 24 hours prior to installation. This temperature should be maintained during installation and for a 24 hour period after installation.

Can Karndean be laid over underfloor heating?
Yes, for more advice please consult your supplier.

Is Karndean suitable for use on walls or ceilings?
No, Karndean is designed as a floor covering.

Can Karndean be laid outside?
No, Karndean is not suitable for outside use.

What are the correct room conditions for installation?
The room should be a constant temperature of between 18 - 26°C, for 24 hours prior to installing, during the installation, and for 24 hours after installation.

Where can I buy Karndean?
Karndean is supplied through a network of vinyl flooring contractors and carefully selected distributors.

Can you provide me with a price list?
To find out how much a Karndean floor costs, please speak to your nearest supplier.

Where can I buy extra cleaning products?
You can buy more cleaning products from any Karndean distributor.

Should I buy Karndean over the internet?
We definitely recommend speaking to one of our suppliers or distributors, rather than buying our flooring over the internet. Our suppliers are fitting specialists who understand our products. It is vital that your Karndean flooring is professionally installed, in order to maintain your warranty. Purchasing Karndean over the internet would be at your own risk.

The floor has been laid. Now what?
Now that your floor is installed, do not wash it for 24 hours. Karndean flooring needs very little maintenance. But as durable and hardwearing as it is, your floor can still benefit from regular cleaning and care.

Thanks to our unique surface protection system, K Guard +, you will find your floors beautifully simple to care for. Click here to follow the full step by step Floor Care Guide.

Why is it important for me to use Karndean’s cleaning and maintenance products?
Some cleaning products contain agents that can damage the floor.


How do I remove scratches?
If Karndean Refresh has been applied after the floor was laid, light scratches can be removed by simply removing the Karndean Refresh using the Basic Stripper, wipe off the residue with a mop and rinse thoroughly with clean water. You can then re-apply your Refresh.

I have small white spots appearing on my floor. What should I do?
White spots are usually as a result of water not being wiped up from a Refreshed floor. Simply remove the Karndean Refresh using the Basic Stripper, wipe off the residue with a mop and rinse thoroughly with clean water. You can then re-apply.


How should I protect my Karndean floor against furniture?
Simply by putting felt pads under the feet of your furniture, you can avoid table and chair legs scratching your Karndean floor. These are available in the clean start kit.

What should I use to clean my Karndean floor?
We advise that you use Karndean Routine Cleaner to clean your floor, as some cleaning products contain agents that can damage the floor. Take a look at our cleaning and maintenance guide here.

How should I clean spillages?
Mop up spills as soon as possible with the Karndean routine cleaner.

How do I remove black scuff marks from my floor?
Dilute a small amount of Karndean Basic Stripper in some water. Use a moistened cloth (or a non-abrasive nylon scouring pad for persistent marks) with the diluted solution.

Will Karndean stain?
Most common stains will not affect a Karndean floor. However there are agents that can stain – such as solvent based liquids. The use of Karndean Refresh will provide some protection against this type of damage.

Can Karndean be used on stairs?
Yes it can. The front edge of each step will need to be finished off with compatible stair nosings. But your supplier will be able to give you all the information and advice you need.

How do I get a sample or a brochure?
Please visit our Request page for both of these items.

For more information, please call our helpful Customer Service Team at (888) 266-4343 or email info@karndean.com


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